Most items are “made-to-order” therefore for in-stock materials, (e.g. colors, thickness, etc.) our policy is to ship items within 3 business days. In rare cases (e.g. we are off on vacation) it may take up to a week, but we will try to provide advance notification in such cases.

We hope you enjoy our products however in the event you are not satisfied, you may return the item within 30 days of the order placement date for a refund of the purchase price (minus the shipping & handling fees). No returns will be accepted for installed items. Refer to the complete conditions below:

*Cut by Caschy must receive returned items within 30 days of the order placement date to receive a store credit or refund of the purchase price (minus the original order’s shipping and handling fees).

*The client must first notify Cut by Caschy with the intent of the return or exchange of an item before shipping an item back. All return requests should be emailed to:Returns.

*Return shipping fees are the responsibility of the client and no return shipping credit will be issued by Cut by Caschy.

*Items returned to Cut by Caschy with cash on delivery (C.O.D.) service will be refused and will result in a non-returnable order.

*Cut by Caschy reserves the right to approve or deny a return request regardless of the return reason.

*Cut by Caschy is not responsible for any import taxes, duty fees or any other fees due on international postage for international clients.  These types of fees are solely the responsibility of the client.